At Farma Bijoux, we are committed to customer satisfaction and the quality of every piece we offer. We strive to make your experience with us comfortable and clear from the beginning until after receipt. 1. Return or Exchange Conditions You can request a return or exchange within 7 days from the date of receipt in the following cases: If the product arrives damaged or broken. If a different product was sent from your order. If the product has a manufacturing defect. The item must be unused and in its original packaging. 2. Non-Returnable or Non-Exchangeable Products For personal hygiene and customer safety, the following cannot be returned or exchanged: Earrings and earrings after opening the packaging or trying them on. Custom-made products according to order. Items participating in promotions or discounts, unless there is a defect in the product itself. 3. Shipping Costs If the mistake is from Farma Bijoux, we bear all shipping costs. If the reason is personal (such as changing your mind or color), the shipping cost is only charged to the customer. 4. Return or Exchange Procedure Contact us through customer service via: WhatsApp / Phone: 00966566545931 Email:
[email protected] The request will be reviewed within 24-48 working hours. After approval, the item will be received and exchanged or the amount refunded within 5-10 working days using the same payment method. 5. Farma Bijoux Commitment At Farma Bijoux, we promise you a refined and secure shopping experience. We always aim to provide high-quality products and quick customer service. If you encounter any problem with your order, we will be ready to resolve it as quickly and professionally as possible.
